COVID-19 Resource Guide
During this unprecedented time, nothing is more important to us than the health, safety, and continued success of our employees, customers, partners and communities.
We’re Here for You
To protect our employees, we’ve seamlessly transitioned to a virtual workspace, and are operating from within the safety of our homes. But despite this transition, you can expect the same great service on which we pride ourselves.
Solar Loan Customers – Payments & Loan Servicing
1-800-345-9372
customerservice@goodleap.com
Solar Loan Customers / Installers – Loans in process
1-844-910-0111
applications@goodleap.com
Solar Partner Inquiries
partnerapproval@goodleap.com
Mortgage Customers
1-844-562-6725
customerservice@goodleap.com
Our Vendor Guidelines
While GoodLeap is working virtually, cases arise where one of our vendors need to visit your home to keep your transaction moving forward. Rest assured, when this occurs, we are taking all of the necessary precautions we can to protect you and your family. Precautions include:
- Maintaining CDC recommended social distancing practices
- Ensuring all vendor employees go through health screening protocols prior to visiting your home
- Requiring all vendor representatives to wear masks and gloves during their visit
If you think you, or someone in your household, may be sick or exposed to someone that was infected with COVID-19, please let the vendor representative know. We’ll find alternate arrangements as their safety is important to us as well
Should you have any questions about the precautions that are being taken, or are uncomfortable with this process, please reach out to your GoodLeap representative.