Frequently Asked Questions
Solar
Will I still have an electricity bill from my utility after going solar?
Yes, customers will still have an electricity bill in addition to their GoodLeap payment. For most customers, the bill will be drastically reduced.
If your solar system does not generate enough power to cover your usage, you'll owe your utility for the excess electricity consumed.
If your system produces more energy than you use, you may be eligible to earn credits for the excess energy from your utility provider. These credits can vary by state, utility, and/or rate plan so please refer to the specific net metering rules for your area.
Your utility company may also charge additional fees for interconnection of your system and other fees that must still be paid on your utility bill and may or may not be offset by any credits you may receive.
What was the Federal Solar Tax Credit?
The Federal Residential Solar Tax Credit, also known as the Investment Tax Credit (ITC) or Residential Clean Energy Credit (RTC), allowed eligible homeowners to claim 30% of the cost of a solar system as a dollar-for-dollar reduction on federal income taxes owed.
This credit applied in the year the system was installed and placed in service.
What changed with the One Big Beautiful Bill (OBBB)?
In July 2025, Congress passed H.R. 1, also known as the One Big Beautiful Bill (OBBB), which changed the timeline for federal solar incentives.
The 30% federal residential solar tax credit expired on December 31, 2025. This accelerated the original timeline, which had extended the credit through 2032.
To qualify, solar systems needed to be fully installed and operational by December 31, 2025.
Can I still claim the tax credit?
You may still be eligible to claim the tax credit if your system was installed and operational on or before December 31, 2025, and you meet all eligibility requirements.
If your system was installed after this date, the federal residential solar tax credit is no longer available under current law.
How did the credit work?
Eligible homeowners could claim 30% of the total system cost, including equipment and installation.
Example: If your system cost $30,000, you could reduce your federal taxes owed by $9,000.
The credit applied in the year the system was placed in service (i.e., installed and capable of generating electricity).
Who qualified?
To have qualified, you needed to:
Own your home
Own your solar system (loans qualify; leases and power purchase agreements do not)
Owe enough in federal taxes to use the credit
Eligibility ultimately depends on your individual tax situation. For guidance, consult a licensed tax professional.
How do I claim the tax credit?
If you’re eligible, you’ll need:
Your solar contract
IRS Form 5695
Your solar contract is available in the GoodLeap Home app or at home.goodleap.com. IRS Form 5695 is available on the IRS website.
How are solar loan payments structured?
Some solar loan structures were designed to align with the timing of the federal tax credit. Here’s how those typically work:
First 18 months: Lower monthly payments to allow time to apply any eligible tax credit or make additional payments toward your loan
After month 18: The loan re-amortizes, and your monthly payment adjusts based on how much has been paid down
Your payment after month 18 will vary:
If you’ve paid down a larger portion of the loan: Your monthly payment may stay the same or decrease
If you’ve paid down less: Your monthly payment may increase
Even without the federal tax credit, you can still make additional payments during the first 18 months to reduce your balance and help manage future payments.
GoodLeap offers multiple loan structures. For details, review your loan agreement or contact customer support at 1-844-562-6725. You can also access your account at home.goodleap.com.
How are my solar lease or power purchase agreement payments structured?
In a lease or power purchase agreement (PPA) with balanced billing, your monthly payment amount increases on your account anniversary based on a percentage that is clearly outlined in your agreement. This is sometimes referred to as an annual escalator. Here's how it works:
For the first year, your monthly payment amount will be the same each month. For the second and each subsequent year, your monthly payment amount will increase by the fixed annual increase percentage outlined in your agreement.
Check your agreement for your yearly schedule of payments or call customer support at 1-844-562-6725 for more details. You can view your agreement in the GoodLeap Home app.
What happens if I want to sell my house and I have an existing loan/lease/PPA?
Please call us at 1-800-345-9372 to discuss the options available and the process.
Payments
When is my first payment due?
First payment dates are set after your project is installed and vary by the type of financing and product you have selected. You can find out when your payments are due and find other important supporting documentation anytime through the GoodLeap Home mobile app—or, if you prefer using a computer, by visiting home.goodleap.com/accounts
How can I make a payment on my loan?
In GoodLeap Home app
On mobile, download the GoodLeap Home app in the Apple App Store or Google Play Store or navigate to https://home.goodleap.com/accounts in a desktop web browser.
Log in or Register
Navigate to the Payments area, click on the account you would like to pay, tap "Pay", choose or enter your payment details, and tap "Submit"
Want to make a guest payment without logging in?
Click "Continue as a Guest" on the log in screen.
Navigate to the Payments area, enter your account number/ID, ZIP Code, and amount.
Tap "Continue to external payment service" to complete your guest payment.
By Phone
Call 1-844-291-3611 to make a payment with a GoodLeap representative.
By Mail
Send a check or money order (with your account number in the memo) to: GoodLeap PO Box 850717, Richardson, TX 75085
If you have set up your payments to be made by Autopay, your account will be withdrawn monthly for the exact amount of your payment.
How do I enroll in Autopay?
In GoodLeap Home app
On mobile, download the GoodLeap Home app in the Apple App Store or Google Play Store or navigate to https://home.goodleap.com/accounts in a desktop web browser.
Log in or Register
From the 'Accounts' page, select the account you would like to set up for Autopay
Tap "Enable Autopay".
Choose or add a payment method.
Review and confirm.
To turn off Autopay, go to Manage Autopay, select Disable Autopay, and confirm.
Note: Disabling Autopay may remove Autopay discounts or add non-Autopay fees to your payment—check your agreement or contact customer service for details.
What if I need my payment due on a different day each month?
Please email us at customerservice@goodleapsupport.com or call us at 1-800-345-9372 to change your due date. Due dates can be changed once every 2 years and can be changed to any day from the 1st to the 28th of the month. A payment must be made in each calendar month.
What should I do if I am experiencing a hardship and need assistance with my account?
We understand that life can bring unexpected challenges, and we’re here to support you through them. If you’re experiencing financial hardship and need help managing your account, please email customerservice@goodleapsupport.com or call us at 1-844-562-6725. By reaching out early, our team can review your situation and explore solutions that best fit your needs and help ease the burden.
Where can I find my target balance and target balance date?
On mobile, download the GoodLeap Home app in the Apple App Store or Google Play Store or navigate to https://home.goodleap.com/accounts in a desktop web browser.
Log in or Register
To find your target balance and target balance date, go to the Accounts page, select the account for which you'd like to see the target date.
Click on Account Details, and the information will be displayed there.
You can also email us at customerservice@goodleapsupport.com for assistance.
How do I make a payment to apply the Federal Residential Tax Credit to my loan?
You may make any prepayment, including your residential tax credit prepayment, by mailing a check or accessing your account through the GoodLeap Home app (available in the Apple App Store or Google Play Store) or by visiting https://home.goodleap.com/accounts in a desktop web browser.
How can I change my payment due date?
Please email us at customerservice@goodleapsupport.com to change your due date. Due dates can be changed once every 2 years and can be changed to any day from the 1st to the 28th of the month. A payment must be made in each calendar month.
Will I be charged any prepayment penalty?
No, GoodLeap never assesses any fee or penalty for prepayments.
When does interest begin to accrue on my loan?
For most of our loans, interest begins accruing from the date that GoodLeap funds your loan. Please reference your loan documents for specific dates.
Once approved for credit, how long is it valid?
Our credit approval is valid for 180 days from when we initially run your credit. Your loan must fund within 180 days of running your credit, or we will simply need to revalidate your credit.
How do I pay off my loan?
To request a payoff statement, open the GoodLeap Home app and follow these steps:
Select the account you’d like to pay off.
Tap “Payoff Quote.”
A PDF will be generated showing your total payoff amount and breakdown.
Navigate to the account you'd like to pay off, select 'Make a payment', enter your payoff quote amount, and submit payment.
Home Sale / Refinance
What is a UCC-1 financing statement and is it a lien on my home?
We secure your Solar Loan through a lien on the solar equipment itself by filing a UCC-1, or Uniform Commercial Code Financing Statement, and county fixture filing. The filings are not a lien against your home, so we do not hold any interest in your home (first, second, or otherwise). You will, however, find a UCC-1 fixture filing in the state and county records for your property. However, it specifically states it is a lien against the solar system only. We file and record the UCC-1 to protect our rights as the financier of the system. It protects our security interest in the system, against any other lenders, creditors or buyers who might try to claim otherwise.
If you have any questions about the UCC-1 or county fixture filings, please contact us at filings@goodleapsupport.com
I want to sell my home. What do I do about my GoodLeap loan?
When selling your home, you have two options:
Pay off the loan: Most homeowners choose to pay off the remaining balance of their GoodLeap loan through the proceeds of the sale.
Transfer the loan: If the new homeowner is interested in assuming the loan, they’ll need to apply and qualify under GoodLeap’s underwriting guidelines. The assumption will be subject to GoodLeap’s approval. While we work to accommodate these requests, we do reserve the right to decline the assumption if the new homeowner doesn’t meet our criteria. If the assumption is not approved, the loan balance will need to be paid off as part of the sale process.
What are the benefits to rolling my solar loan into my mortgage?
Through our Mortgage Division, we can offer you very competitive interest rates on your mortgage. Because mortgage interest is tax deductible, most of our customers can see significant savings by refinancing and paying off their solar loans with their mortgage. To understand the benefits of rolling your solar loan into your mortgage, please call one of our specialists at: 1-844-562-6725 or visit us at goodleap.com
What happens to the UCC-1 during a refinance?
Because our UCC-1 filing is not a lien against your home, there is no legal need for anything to be done. Your mortgage loan can be refinanced as-is. However, in some situations to help you, we may agree to lift our county UCC-1 filing on the Solar Equipment for a limited period provided we will be able to refile upon closing of the mortgage refinancing.
Manage your account online
How can I manage my account online?
Download the GoodLeap Home mobile app on the Apple App Store or the Google Play Store or access home.goodleap.com/signup from your computer's browser and tap "Sign Up" on the first screen to set up your app login, even if you already have an account on our legacy payment portal.
Make sure to set up your login using the same email linked to your GoodLeap project.
Where can I get the app?
Download the GoodLeap Home app on the App Store or Google Play
Is my GoodLeap Home app login the same as my legacy payment portal login?
No, your GoodLeap Home app and computer login is new and separate from any other login you may have previously used to make payments to GoodLeap. To get started for the first time, click 'Sign up' even if you have an existing login for GoodLeap’s legacy payment portal.
How do I register for GoodLeap Home?
Download the GoodLeap Home App or access home.goodleap.com/signup from your computer's browser and tap "Sign Up" on the first screen to set up your app login, even if you already have an account on our legacy payment portal. Make sure to set up your login using the same email linked to your GoodLeap project.
For the best experience:
- iPhone users should use Safari as their default mobile browser. - Android users should use Chrome as their default mobile browser.
I forgot my GoodLeap password and can't login. What should I do?
From the GoodLeap Home login page, select Forgot password. You will be directed to reset your password through your email, as long as you have set up your GoodLeap Home login. Password reset emails may take a few minutes to arrive in your inbox.
If you are not receiving a 'Reset password' email, it may be because you need to sign up for a new GoodLeap Home account, even if you have already been logging into GoodLeap's legacy payment portal. To do so, click 'Sign up' from the app login page or go to home.goodleap.com/signup and follow the instructions.
Why can't I see my account in the app or online?
Your account will automatically show in GoodLeap Home after your project is installed and funded. You’ll receive an email notification when your account is ready to manage. Make sure your app login uses the same primary email address as on your GoodLeap project.
Note: Co-borrowers on a GoodLeap project will not see their accounts in the app. Only primary borrowers will be able to view their account in the app.
Can I track my home's energy production and usage in the app?
All Tesla, SolarEdge, and Enphase customers should be able to track their solar system's production in the GoodLeap Home mobile app. Customers not on a lease or power purchase agreement will first have to link their system in the GoodLeap Home mobile app to view their insights.
How do I change my name in the app?
Navigate to the Profile page by tapping the Profile icon in the upper right hand corner of the screen. From the Profile page, tap Contact Name under Contact Information. Edit your information and tap Save when you are done making changes. Please note, changes made in your profile will not update your financial accounts with GoodLeap. Contact GoodLeap customer service to make account-level changes.
Can I update my contact information online?
Phone numbers and emails cannot be changed in the GoodLeap app at this time. To update your contact information or make account-level changes, please contact GoodLeap customer service.
Where can I locate my account number online?
You can view your account number by logging in through the GoodLeap Home app or by visiting home.goodleap.com/accounts in a desktop web browser. Once logged in, navigate to the Home or Accounts tab and select the account. If you have multiple accounts, each account number will appear in the upper right-hand corner of the account cards. If you have a single account, tap Account Details to view your account number.
How do I get a copy of my loan or lease agreement or billing statements?
You can view and download your documents by logging in through the GoodLeap Home app or by visiting home.goodleap.com/accounts in a desktop web browser. Once logged in, navigate to the Home or Accounts tab and select the account you’d like to view. From the Account page, tap Documents & Statements to access documents from the past two years. Scroll to find the document you need and select Download to save it to your device. Depending on your device, the file may be saved to your Files or Downloads folder. If you can’t find a specific document, please contact customer service for assistance.
Can I apply for a new loan in the app?
You cannot apply for a loan in the app at this time. However, if you are interested in a new project, navigate to Shopping in the bottom bar and enter in your information to start the process.